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Effective Date: May 2, 2025

 

1. Introduction

Four Seasons Services ("we," "us," or "our") is a Maryland-based pressure washing and cleaning business committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website at [insert website URL] (the "Site") or engage with our services, including house washing, roof cleaning, window cleaning (exterior and interior), screen cleaning, gutter cleaning, concrete cleaning, and deck/fence cleaning. By using the Site or our services, you consent to the practices described in this policy.

 

2. Information We Collect

We collect information to provide and improve our services. This includes:

• Personal Information: Information that identifies you, such as:

  • Name

  • Email address

  • Phone number

  • Physical address

  • Payment information (e.g., credit card details, if applicable)

• Service Information: Details related to the services you request or receive, such as appointment schedules or service preferences.

• Usage Data: Information about how you interact with our Site, including:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referring website

• Device Information: Details about the device you use to access our Site, such as device type and unique identifiers.

• Cookies and Tracking Technologies: Data collected through cookies and similar technologies to track browsing activities and preferences.

 

3. How We Collect Information

We collect information in the following ways:

• Directly from You: When you submit information through contact forms, booking systems, or payment processes on our Site.

• Automatically: Through cookies, web beacons, and other tracking technologies as you navigate our Site.

• From Third Parties: From service providers, such as payment processors or analytics providers, who assist in our operations.

 

4. How We Use Your Information

We use your information to:

• Provide Services: Schedule and perform cleaning services, manage appointments, and deliver customer support.

• Process Payments: Handle transactions and send related confirmations or invoices.

• Communicate: Respond to inquiries, provide service updates, and send transactional emails.

• Improve Our Site and Services: Analyze usage patterns to enhance website functionality and user experience.

• Marketing: Send promotional materials, offers, or newsletters (you can opt out at any time).

• Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.

 

5. How We Share Your Information

We may share your information with:

• Service Providers: Trusted third parties that perform services on our behalf, such as payment processing (e.g., Stripe), data hosting (e.g., Wix.com), email delivery, or analytics (e.g., Google Analytics). These providers are contractually obligated to protect your information.

• Legal Authorities: When required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, with notice provided where required.

• With Your Consent: For any other purpose disclosed at the time of collection or with your explicit consent.

We do not sell your personal information to third parties for their own marketing purposes.

 

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption for data transmission and storage.

• Secure servers hosted by Wix.com.

• Access controls to limit data access to authorized personnel only.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

 

7. Your Choices and Rights

You have the following rights regarding your personal information:

• Access and Correction: Request access to or correction of your personal information by contacting us.

• Deletion: Request deletion of your personal information, subject to legal or contractual obligations (e.g., retaining payment records).

• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in the email or contacting us directly.

• Cookie Preferences: Manage cookie settings through your browser to control tracking technologies.

To exercise these rights, contact us at [insert email] or [insert phone number]. We will respond within a reasonable timeframe, typically within 30 days.

 

8. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance functionality, analyze performance, and deliver personalized content. Cookies are small files stored on your device that help us:

• Remember your preferences (e.g., login details).

• Track site usage for analytics (e.g., Google Analytics).

• Deliver targeted marketing (if applicable).

You can manage cookie preferences through your browser settings or by opting out of non-essential cookies via our cookie consent tool (if implemented). Disabling cookies may affect your experience on the Site.

For more information, please review our [Cookie Policy](insert link if applicable).

 

9. Children's Privacy

Our Site and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

 

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce our agreements. For example, we may retain contact information to manage ongoing service requests or payment records to comply with tax laws.

 

11. Third-Party Links

Our Site may contain links to third-party websites, such as social media platforms or payment processors. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing personal information.

 

12. Payment Information

If you make a payment through our Site, your payment information is processed by our third-party payment processor (e.g., Stripe). We do not store your payment card details on our servers. The payment processor handles your payment information in accordance with its privacy policy and applicable laws.

 

13. Wix Platform

Our Site is hosted on the Wix.com platform, which provides the infrastructure for our online services. Your data may be stored in Wix.com’s data storage, databases, and applications, secured on servers behind a firewall. For more details, please review Wix’s Privacy Policy.

 

14. Compliance with Laws

We comply with applicable privacy laws, including:

• California Online Privacy Protection Act (CalOPPA): Requires a privacy policy for websites collecting personal information from California residents.

• Children’s Online Privacy Protection Act (COPPA): Prohibits collecting personal information from children under 13 without parental consent.

• Maryland Personal Information Protection Act (MPIPA): Mandates reasonable security measures and data breach notifications.

We are preparing for compliance with the Maryland Online Data Privacy Act, effective October 1, 2025, which may impose additional requirements for processing personal data of Maryland residents.

 

15. Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), such as the right to know what personal information we collect, request deletion, and opt out of the sale of your information. Since we do not sell personal information, the opt-out right does not apply. To exercise other CCPA rights, contact us at [insert email] or [insert phone number].

 

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. We will notify you of significant changes by posting the updated policy on our Site with a revised effective date. Your continued use of the Site after such changes constitutes your acceptance of the new policy.

 

17. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at [insert email] or [insert phone number]. We are committed to addressing your inquiries promptly.