Four Seasons Services Refund and Cancellation Policy

Service Guarantee

If you are not fully satisfied with the quality of our service, please contact us within 7 days of service completion. We will review your concerns and, if necessary, re-perform the service at no additional cost to meet your expectations.

Cancellations and Rescheduling

• Cancellations must be made at least 48 hours before the scheduled service to avoid a $50 cancellation fee. Notify us via phone or email.

• If we cancel or reschedule due to unforeseen circumstances (e.g., weather conditions), we will notify you promptly and arrange an alternative time at no additional cost.

• If your contract falls under the Maryland Door-to-Door Sales Act, you may cancel within 3 business days from the date of signing without penalty. Written notice must be provided, and any payments will be refunded within 10 business days.

Deposits

• A deposit may be required to secure your booking. Deposits are non-refundable except if we cancel the service or as provided by the Door-to-Door Sales Act.

Refunds

• Refunds are issued only for unperformed services or as required by law.

• For performed services, our service guarantee applies, and we will address issues through re-performance rather than refunds.

• Approved refunds will be processed within 10 business days via the original payment method.

Contact Us

To request a refund or discuss concerns, contact us at [insert phone number] or [insert email address]. Include your name, service date, and reason for the request.

This policy is subject to change, and the version in effect at the time of your booking will apply.